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Frequently Asked Questions

We hope that all of the answers to your questions are found on this page. If you cannot find your question below or for whatever reason need additional assistance, please fill out the form found on our Support page.

Rocky Mountain Diamond operates only one showroom out of our main offices in Salt Lake City, Utah. This allows us to cut overhead costs and put our primary focus on high quality products and service, ultimately providing each customer with much higher value jewelry for significantly less than your local jewelry store.
All members of our team have over two decades of experience and training in the field of diamonds and jewelry. Each member is required to receive certification in Diamonds and Diamond Grading through the Gemological Institute of America.
Our corporate office is located in Salt Lake City, Utah.

We take pride in giving all of our customers the most memorable experience possible and welcome any comments or suggestions.

Rocky Mountain Diamond
230 W 200 S Suite #2107
Salt Lake City, Utah 84101

[email protected]
Each jewelry purchase from Rocky Mountain Diamond is automatically enrolled in our free lifetime warranty program, which is the best in the industry. Here’s what it includes:

-Free inspection
-Free cleaning
-Free prong retightening
-Free sizing for life*
-Free repolishing
-Free rhodium plating
-Free diamond replacement**

We DO NOT require customers to send in their jewelry during a given amount of time to keep the warranty active. It is a lifetime warranty, no questions asked.

In the event that your jewelry has been damaged and requires repair, for example needing a new crown or building up the shank, repair charges may be incurred given that normal wear and tear on jewelry does happen over time. Simply drop off or mail in the jewelry to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done. Only then will we move forward with the repair after your approval.

*Sizing is free as long as the new size is within 2 full sizes from ring size at the point of purchase. If the band is wearing thin at the bottom and requires that metal be added, you will be responsible for those charges. Eternity bands cannot be resized and will need to be remanufactured, incurring a fee.
**Replacement is free if an accent diamond up to 3mm in diameter is to ever become loose and fall out or even lost.
We recommend shipping your jewelry using Registered Mail, provided by USPS (United States Postal Service), although any carrier will be accepted. It’s required that you insure your package for the amount that you paid for the item. The registered mail form includes a box where you will provide this information. Along with the jewelry that needs to be serviced, please print and fill out this form to include inside your package. Our shipping address is: RMDCO 230 W 200 S Suite #2107 Salt Lake City, Utah 84101 We will send you a confirmation that we have received the package upon delivery to our office. If an item needs repairing that is not covered in our warranty program and incurs a charge, one of our representatives will contact you for approval before moving forward. A confirmation email will then be sent with tracking information once the service is complete and the item has been shipped. A Return Label must be purchased for us to insure and safely get the jewelry back in to your hands. Follow the link here to make the payment.
Yes. Each engagement ring or finished piece of jewelry purchased at $1000 or higher will be accompanied by a full insurance appraisal.
We do not insure jewelry, only provide you with the documentation to do so. We have partnered with Jewelers Mutual Insurance Company to provide you with the option of insuring your jewelry. Their comprehensive coverage will give you the peace of mind that your jewelry will be protected in case of an incident.

Another option is to schedule your jewelry under an existing homeowners or renters insurance policy. If you choose this alternative, contact your insurance agent for help.
Yes. We are more than happy to custom design any piece of jewelry. Please follow the link to our Custom Designs page to fill out a request.
Yes, in most cases. Many of our rings are shown on the site with round diamond center stones. However, they can be modified to accommodate other diamond shapes. To determine what other diamond shape options are available for each setting, refer to the product specifications section found on each product page.
Yes. We can provide any type of center stone imaginable. If you are interested in pricing on alternative center stones, please contact us at 1-800-396-6948 to speak with a representative.
Yes. We can customize any ring listed on our site. Please refer to the Custom Designs page to fill out an inquiry.
Determining a finger size for either yourself or a loved one is possible using a variety of methods. Please click here for a full list of the options available to you.
Ring sizing is included in our lifetime warranty program. Simply drop off or mail in your ring to our office and we will make the necessary size change. Please review our shipping instructions before mailing your jewelry.
Custom designed jewelry may be returned within 30 days, however a restocking fee may be incurred. The restocking fee varies depending on the complexity and uniqueness of the design.
A Gemological Institute of American (GIA) diamond report assures the value and quality of your diamond. GIA has been the gold standard in diamond grading for decades. Their reports detail key characteristics of each diamond.
The Four C’s are Carat (weight), Color, Clarity and Cut. These are the industry grade standards created by the Geological Institute of America (GIA). Every diamond is specifically graded on these criteria.
A diamond’s cut determines how effectively it returns light to the viewer’s eye: A well-cut diamond appears brilliant and fiery, while poorly cut diamonds look dark and lifeless, regardless of its clarity and color.

An “Ideal” cut diamond, graded as an Excellent Cut by the GIA, is proportioned to maximize light refraction, fire and brilliance.
“Eye-Clean” is a term used to describe a diamond that is clean (unable to see inclusions or flaws) to an unaided eye in a face up position from a distance of 8 inches or more. Diamonds of VS2 quality or higher are almost guaranteed to be eye-clean. Diamonds of SI1 and SI2 clarity gradings are eye-clean most of the time which makes purchasing a diamond in this range quite cost effective. Diamonds graded I1 still can carry a considerable amount of sparkle but there’s a good chance that inclusions may be seen to an unaided eye.
Each diamond sold will come with a GIA report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
Smaller diamonds (often called melee diamonds) are available in a variety of qualities.

Low quality goods are labeled as “Commercial” and consist of I/J/K color and I1 to I3 clarity, which can be found in many retail stores.

“Promotional” quality melee is one step better in both color and clarity.

The highest quality of melee diamonds is referred to as “Premium”. These diamonds are superior in not only color and clarity, but are also precision cut to maximize fire and brilliance. This is the quality of melee diamonds that we use in all of our jewelry.
We accept all major credit cards (Visa, MasterCard, Discover and American Express).

Our customers also enjoy using the option of purchasing items by bank wire transfer. This method of payment gives orders a 2% discount from the listed price on any product priced at over $1000. Customers paying by wire will receive wiring information at the end of the checkout process. The order will be processed when we have received confirmation from our bank that the wire transfer has been received.

Credit card purchases can be made online using our secure server or over the phone with one of our sales representatives. For security purposes on orders over the phone, we may ask for additional documentation (such as drivers license, photocopy of credit card, etc.) on some transactions.

Please contact one of our sales representatives at 1-801-272-6948 if you have any additional questions.
Sales tax will be collected on orders being shipped only within the state of Utah.
Your credit card will be billed at the time of purchase.
Yes. If you need to make a purchase using more than one credit card, please contact a sales representative at 1-801-272-6948 to place your order over the phone.
Yes. We offer online financing through Affirm. In-store customers may also apply for financing through the Wells Fargo Jewelry Advantage credit card program.
At Rocky Mountain Diamond, we offer 30 day returns on all purchases*. If for any reason you are not satisfied with your purchase, simply return it within 30 days of purchase for an exchange or full refund. We are confident that you will love the exceptional quality craftsmanship of our jewelry!

Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Failing to do so may incur charges. Due to their personalized nature, the following orders are nonreturnable: Items that have been modified, engraved, custom designed or have previously been exchanged. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available for shipping or pickup.

*Only purchases of eternity bands and custom orders will incur of fee if returned or traded in.
1. Obtain the Return Shipping Authorization Code:

Call us at 1-800-396-6948 to obtain the return shipping authorization code. Write your return shipping authorization code on the outside of the package.

2. Packing your order:

For all returns and exchanges, include all original packaging and accompanying materials (including diamond reports). A $250 replacement fee for missing diamond reports will be incurred. For security, do not write jewelry, diamonds or other related words anywhere on the package.

3. Shipping Method:

We recommend shipping your jewelry using Registered Mail, provided by USPS (United States Postal Service), although any carrier will be accepted. It’s required that you insure your package for the amount that you paid for the item. Check with your carrier for instructions on insuring your package. Along with the jewelry that needs to be returned or exchanged, please print and fill out this form to include inside your package. Our shipping address is:

RMDCO
230 W 200 S Suite #2107
Salt Lake City, Utah 84101

You will receive notification that your exchange or return has been received by our shipping department. For all exchanges, one of our representatives will be in contact to assist you through the exchange process. For all returns, please allow 10-14 business days after delivery for the refund to reach your account.

Yes. Any diamond can be exchanged for 100% credit towards a new diamond priced at least 2x the original purchase amount. Each diamond being upgraded will be inspected by our quality assurance department, along with the original laboratory grading report. Rings may also be upgraded for a percentage of the original purchase price, as determined by a member of our team.
After being carefully inspected by one of our gemologists, loose diamonds will be shipped 2-5 days after payment. All other jewelry orders will be shipped within 1-3 weeks, depending on the item. Estimated shipping dates are shown on the items product page. All shipping on large orders will be through USPS Priority Mail Express. Keep in mind that any overnight shipments made on Friday may arrive on the following Monday.
Each piece of jewelry purchased from us is crafted with exceptional detail and care. Although some orders are able to be expedited, we urge you to plan accordingly to allow time for our skilled team of designers and goldsmiths to complete each piece and be inspected by our quality assurance team prior to shipping.
Yes. Our jewelry is fully insured during transit. Signature is also required upon delivery.
Yes. Upon special request and by making your purchase over the phone with one of our sales representatives, you may be accepted for receiving a shipment outside of the United States.
We offer free shipping on all orders.
Absolutely. Each of our customers can have the peace of mind that their purchases are secure. We use secure encryption and fraud prevention for all credit card transactions.
No. Your information will be kept private and confidential.
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